Terms and conditions

OVERVIEW

In compliance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the Owner of this website is:

• Company Name: KAFMASINO , S.L.,
• Trade Name: Kafmasino
• Address: Avda España, 47, C.P. 28822 Coslada (Madrid), España
• TAX ID: B72635238
• Email: [email protected]
• Registration details: Registered in the Mercantile Register of the Madrid,  Volume 32700, Folio 11, Section 8, Page 588632, 1st entry.

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This website is operated by KAFMASINO, S.L. doing business as Kafmasino. Throughout the site, the terms “we”, “us” and “our” refer to Kafmasino. Kafmasino offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

These Terms of Services are also valid for all contracts and other agreements between you and Kafmasino.

You may not transfer, assign, charge or otherwise remove yourself from these terms of service or any of your rights or obligations arising under it, without our prior written consent.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time.

SECTION 4 – PRICING AND PAYMENT

We reserve the right to change product pricing at any time. Price changes will not affect orders that have already been submitted and order confirmation emails have been sent out. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

If we display a price lower than the correct price, we are under no obligation to honor the lower price. If the order has been confirmed at the lower price, we reserve the right to either contact you with instructions to correct it or to reject the order with an explanation for the reason.

If we display a price higher than the correct price, we will make every effort to charge you the correct price prior to checkout. If the order has been confirmed at the higher price and the payment has been processed, we will refund the difference to your form of payment.

We will charge your method of payment at the time of checkout. All payments will be made in EU Euros. We cannot be held responsible for adverse currency fluctuations. The conversion rate is determined at the time of payment.

SECTION 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time and without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

The products are your responsibility and at your risk from the time of delivery. Ownership of the product will pass to you once full payments are received by us from you, including delivery costs.

ORDERS

When placing a Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to [email protected].

SECTION 7 – RETURN  AND ORDER CANCELATTION POLICY

You have the right to return any purchased product from us within 14 days of you receiving the product. The product must be in unused and undamaged conditions only. You can be liable for any loss of value to the product during this period. You are responsible for the return shipping costs for the product.

Refunds will be subject to deductions for the commission charged by the payment platform at the time of purchase. Additionally, any refund commissions will also incur deductions based on the fees applied by the payment platform.

Returns must be initiated by contacting us via email at [email protected] with the subject line “Return Request”. We will send you a confirmation email acknowledging your return request and provide additional details. You are expected to send the product back to us within 14 days of receiving our confirmation email. You are also responsible for securely packing the product.

Once the product is returned and received by us, we will examine the product for any damage or usage. If any damage or usage is found, you are responsible for any repairs and other necessary compensation, which will be deducted from your refund.

We will provide your refund, which is the price of the product you paid for, once the product is received by us and any additional repairs and compensation are calculated and deducted from the initial refund total. You will then be provided an email summary with the final refund amount, itemized invoice (if appropriate), and any other details. You should expect to receive the refund within 7 days of this email summary.

Payment from you must be received and confirmed prior to any refund action (payment cannot be pending or on hold from the payment vendor).

PRE-ORDERS AND CANCELLATION FEE

In case you want to cancel a pre-order, please let us know as soon as possible. 

Cancelling a pre-order incurs costs and administrative efforts that are already set in motion to secure the product for the customer. Therefore, a cancellation fee is necessary to offset these expenses and ensure the sustainability of our operations. We value transparency and aim to provide clear communication regarding our policies to our customers. While we understand that circumstances may change, we appreciate your understanding of our need to implement cancellation fees to support the integrity of our preorder system and the overall functioning of our business. The cancellation fee is 10%.

**Please note that the cancellation fee includes the commission applied by the payment platform at the time of purchase and also any refund commission by the payment platform.

SECTION 8 – DELIVERY AND TRANSPORT

Stock products

SECTION 9 – TRANSPORT DAMAGE

We required photographic evidence from you to confirm the product was damaged during transport by the transport company. The product must be signed for as damaged at the time of delivery. You must email us at [email protected] within 24 hours of proof of delivery in order to process a refund or replacement product. Anything outside of 24 hours may not be eligible for a refund or replacement.

SECTION 10 – DEFECTIVE PRODUCT

If you believe the product to be defective or in accordance with the warranty terms, contact us at [email protected] with details about the issue or concern. We will then provide an email response with instructions on next steps.

If necessary, we will coordinate the product return back to us for examination. We will cover the return transport costs. Once received, we will examine the returned product. We reserve the right to decide whether or not to repair the product or replace it with a new one. If the product is found to be defective, we will cover the shipping costs back to you.

If the product is deemed to be without fault or in need of repair, you will be responsible for both the cost of shipping to return the unit to us as well as the cost of shipping back to you.

SECTION 11 – PRODUCT WARRANTY

All of our products have a manufacturer’s defect warranty period of 2 years from the date the products are received by you. Standard wear items including but not limited to gaskets and seals shall be maintained and replaced by the you, the customer or a responsible service technician. For any additional warranty details email us at [email protected].

Under current legislation, products sold in Spain are covered by a 3-year warranty. 

Our warranty does not cover the following actions. Please note, this list is not exhaustive or all inclusive. We reserve the right to deem your actions outside of this list as a violation against the warranty policy.

(a)   Misuse of the product

(b)   Using the product for anything other than its designed medium

(c)   Lack of following instructions or guides when re-configuring the machine

(d)   Replacing or modifying components with third-party hardware

Any altering of the product, including dissembling, replacement of parts, or modifications outside of designed re-configurations will also be a violation of the warranty policy.

How technical assistance works

Most problems can be fixed by you, with our help. We believe that it is faster and more convenient to solve the problem remotely, thus avoiding unnecessary trips or shipments that may damage the product in the transport process.

During the two year warranty period:

• We will provide tutorials, videos and online assistance for product repair. If these resources are not sufficient an engineer from our company will contact you for further assistance.
• Languages: live video,phone help and email help is available in English and Spanish.
• If replacement parts are needed, we will send them to you for free.

NOTE: If you cannot fix the problem yourself, you will have to send the product back to Spain, we will pay the return shipping costs.

After the two year warranty period:

• We will provide you with no-cost remote technical assistance to resolve your problem.
• If a repair is needed, we will sell you the parts and help you make the repair yourself. Most problems can be fixed by you, with our help.

SECTION 12 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 13 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 14 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 15 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 17 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 18 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Kafmasino, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

We are not liable for losses you suffer due to incompetent use of the product or use that conflicts with instructions in the manual.

SECTION 19 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kafmasino and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 20 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 22 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 23 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

You will be subject to the terms and conditions in force at the time that you purchase products from us. However, any change required by government authority or law will apply to all orders, including those previously placed and confirmed prior to any changes.

We may notify you of any additional changes to the terms and conditions prior to sending the Order Confirmation. In that case, the updated terms and conditions supersede the previous terms and conditions.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

All notices given by you to us must be given at [email protected]. We may give notice to you at either the email or postal address you provide to us when placing an order.

Last Update: June, 13, 2022